Information for hotels and short term accommodation providers

The following information is provided for hotels and short-term accommodation providers hosting guests who are in quarantine.

Key points

  • The risk to staff should be low if they wash their hands well and take simple precautions.
  • It is okay for staff to be in the same room as a guest suffering from COVID-19, but the staff member should remain at least 1.5 metres (2 large steps) away. If the guest is unwell, the guest should wear a facemask.
  • Simple workplace cleaning measures will help prevent the spread of illness. These should be implemented now.
  • Guests who are in quarantine will need to use room service or other food delivery services

I am an employer - what should I tell my staff?

Employers should provide information and brief all employees and contract staff, including domestic and cleaning staff, on relevant information and procedures to prevent the spread of coronavirus to people in the accommodation setting.

Guests who are in quarantine

Who needs to quarantine?

Guests must quarantine for 14 days if they:

  • Have arrived in Australia*
  • Have arrived in Tasmania**
  • Have been in ‘close contact’ with a confirmed case.

*Every person arriving in Australia from overseas is required to enter a 14 day period of quarantine at their point of arrival into Australia.

**Every person arriving in Tasmania, including Tasmanian residents, (with the exception of Essential Travellers and eligible maritime crew) is required to enter a 14 day period of quarantine. Tasmanian residents may be eligible to undertake their 14 days quarantine at their residence. Non-Tasmanian residents and people who have returned from international travel or a cruise ship in the last 14 days will be required to undertake their quarantine in Government provided accommodation.

See Coming to Tasmania for more information on Tasmanian border restrictions and quarantine requirements.

What precautions should we take?

It is important that staff and guests take precautions to prevent the spread of the virus. The risk to staff is low if they wash and dry their hands well and take simple precautions. Staff must avoid close contact with these guests but it is safe to be in the same room for cleaning (maintaining at least 1.5 metres or two large steps from guests)

  • Reduce cleaning to every second day instead of daily
  • Leave meals at the door
  • Wear gloves when collecting used trays/handling used eating utensils.

What if a guest becomes ill?

If a person in quarantine develops symptoms, they should call the Public Health Hotline on 1800 671 738. They may need to be seen urgently by a doctor and it is important to phone ahead to the hospital or doctor to get advice.