Information for hotels and short term accommodation providers

The following information is provided for hotels and short-term accommodation providers hosting guests who are in quarantine.

Key points

  • The risk to staff should be low if they wash their hands well and take simple precautions.
  • It is okay for staff to be in the same room as a guest suffering from COVID-19, but the staff member should remain at least 1.5 metres (2 large steps) away. If the guest is unwell, the guest should wear a facemask.
  • Simple workplace cleaning measures will help prevent the spread of illness. These should be implemented now.
  • Guests who are in quarantine will need to use room service or other food delivery services

I am an employer - what should I tell my staff?

Employers should provide information and brief all employees and contract staff, including domestic and cleaning staff, on relevant information and procedures to prevent the spread of coronavirus to people in the accommodation setting.

Guests who are in quarantine

It is important that staff and guests take precautions to prevent the spread of the virus. The risk to staff is low if they wash and dry their hands well and take simple precautions. Staff must avoid close contact with these guests but it is safe to be in the same room for cleaning (maintaining at least 1.5 metres or two large steps from guests)

  • Reduce cleaning to every second day instead of daily
  • Leave meals at the door
  • Wear gloves when collecting used trays/handling used eating utensils.

If a person in quarantine develops symptoms, they should call the Public Health Hotline on 1800 671 738. They may need to be seen urgently by a doctor and it is important to phone ahead to the hospital or doctor to get advice.