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Information for organisations and businesses

By 1 May 2021, many organisations will be required to use Check in TAS to collect contact information about everyone who spends time at their premises or event.

Information for organisations and businesses

Last Updated: 01 Jun 2021 4:53pm

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Register your premises or event for Check in TAS

Check in TAS resources

View the latest posters and FAQs

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The Department of Health has advised that Check in TAS business functionality issues with Android devices have been resolved - make sure you download the latest upgrade of the Check in TAS app from Google Play or the Apple App Store.

The Tasmanian Government is working to strengthen Tasmania’s contact tracing capability for rapid response in the event of a COVID‑19 case or outbreak. This will help to keep ourselves, our loved ones and our community safe and keep Tasmania open for business.

The free Check in TAS app is the only system for providing and collecting contact tracing information in Tasmania.

The organisations and businesses that are required to comply with the direction to use Check in TAS to collect contact information about everyone who spends time at their premises:

  1. Restaurants, cafes and other retail food businesses and outlets where food is eaten
  2. Premises selling alcohol for drinking onsite, including pubs, registered and licensed clubs and hotels (not bottleshops)
  3. Places of worship and places used for religious gatherings and services, including those used for weddings or funerals
  4. Cinemas, entertainment venues, casinos, gaming and gambling venues, dance venues, nightclubs, strip clubs, brothels
  5. Galleries, museums, national institutions, historic sites
  6. Tourist venues, sites, indoor or activities and services with paid entry or participation
  7. Concert venues, theatres, arenas, auditoriums, stadiums
  8. Amusement parks, arcades, playcentres (indoor and outdoor) – but not skateparks or playgrounds
  9. Auction houses, real estate auctions and open homes, including display homes
  10. Hairdressing and hair salons
  11. Beauty treatment premises, including those providing body modification, tattooing, piercing, waxing and nail services
  12. Spas and massage parlours
  13. Swimming pools, gyms, health clubs, fitness centres and wellness centres, including yoga and barre venues (indoor and outdoor)
  14. Sport and fitness venues, including those used for personal training and pre-arranged activities, sauna and bathhouses (indoor and outdoor)
  15. Zoos, wildlife centres, animal parks, petting zoos, aquariums, marine parks
  16. Gatherings approved under COVID-19 Safe Events Framework

You must clearly display the Check in TAS QR code (sent to you after you’ve registered) at all entrances of your premises or event and all people aged 16 years and older must be checked in by scanning this code if they spend 15 minutes or more there.

For business premises, venues, community organisations and events

Registration for Check in TAS is a simple online process, with a free package of posters and QR codes mailed out to each applicant. Everyone who enters the premises or event will be required to provide their contact details by scanning the Check in TAS QR code on entry, which leaves business owners and staff free to provide their usual customer service. All the business needs to do is ask: ‘Have you checked in?’

For customers

The free, easy to use Check in TAS app is ready for download from the Google Play Store or Apple App Store. Local residents and visitors will then only need one contact tracing app on their devices that they can use right around Tasmania. If a person doesn’t have a smartphone or is unable to use one, others can do it for them.

For contact tracers

The information recorded through Check in TAS is automatically stored in the right format within the Department of Health for rapid response contact tracing, if required, and automatically deleted after 28 days.

The Tasmanian Government will continue to work closely with businesses, venues and event organisers to support transition to prescribed use of Check in TAS.

Keep up to date by visiting this page regularly.

FAQs



The Tasmanian Government now requires use of the free Check in TAS app to collect contact information about everyone who spends time at an applicable organisation’s premises. This is done by requiring people to scan a unique QR code when entering the premises.

After registering for the Check in TAS app, your organisation will receive a welcome pack that includes a poster (or posters) with your premises’ QR code. You must display these posters in a prominent place at all entrances to the premises so people can check in.

After a person downloads the free Check in TAS app they only need to enter their contact details into the app once, then each time they check in at a different location that information is automatically sent to Tasmania’s Department of Health for contact tracing purposes only.

A QR code is like a barcode that can be read by a smartphone camera.

By prominently displaying your unique Check in TAS QR code at all entrances to your premises, people can use their smartphones to check themselves in.

After checking in, a person's contact details will be securely stored by Tasmania’s Department of Health for 28 days, and not accessed unless required for contact tracing.

Many organisations are required to use Check in TAS to collect contact information about everyone who spends time at their premises or event.

These are listed above.

You must clearly display your Check in TAS QR code (which will be sent to you after you’ve registered) at all entrances and all people aged 16 years and older must be checked in by scanning this code if they spend 15 minutes or more at your premises.

You can register your premises or event for Check in TAS online.

Checking in to applicable premises, and events is mandatory for all people.

If a person does not have a smartphone or is unable to use one, others attending the premises with that person can use their own phone to check that person in. Alternatively, an organisation can register a person's details using that organisations’ device. If there is no internet access or working device, the organisation can check them in manually on paper. This information must be retained by the organisation for 28 days or added into the app when access is restored.

Organisations must use their best endeavours to require people to check in, this could include:

  • Active monitoring of points of entry.
  • Requesting that a person shows staff the ‘green tick’.
  • Signage or messaging in clear view advising of the need to check in.

If a person refuses to check in, operators should highlight the importance of the check in requirements to assist the contact tracing efforts, and to keep the community safe and Tasmania open for businesses. Organisations may also want to remind people of their legal obligation to check in, and the potential penalties for failing to do so. That is, a person may face a fine if they fail to comply with the check in requirement.

After these efforts, if a person still refuses to check in, the operator of the premises or event must refuse entry as per the Direction Under Section 16 (Contact Tracing – No. 5) of the Public Health Act 1997.

The data collected through the app goes directly to the Tasmanian Department of Health’s secure AZURE platform and will only be accessed by authorised departmental staff involved in contact tracing, if required.

All contact information collected through Check in TAS is automatically deleted after 28 days.

If the QR code doesn’t scan, the six-digit number located on the QR code poster at your venue can be entered manually into the app instead.

If there are still problems, you can check people in on their behalf using the business profile function in the app.

More information on the business profile function and how to use it will be available.

For assistance registering for Check in TAS or if you are having difficulties with your venue’s QR code please phone the Public Health Hotline 1800 671 738 or email check.in.tas@health.tas.gov.au

Each Check in TAS QR code is assigned to a physical address. If you operate at multiple premises or locations, you need to complete a separate registration for each site.