Aged care facility visits

Last Updated: 09 Dec 2020 10:59am

Aged care facility visitor restrictions

For detailed information about restrictions that will be in place from the start of Monday 26 October 2020, see the Direction No. 10 for Residential Aged Care Facilities

In Tasmania, visits to residential aged care facilities are permitted for people providing care and support, with the following restrictions:

  1. No more than two people can visit each resident at any time.
  2. Visits must take place in the resident’s room, outdoors, or in a non-communal area, as designated by the facility.
  3. Visitors must not have any symptoms of acute respiratory infection, including fever (higher than 37.5 degrees), signs of fever (eg chills, night sweats), cough, sore throat, runny nose, shortness of breath or loss of taste or smell.
  4. Unless an exemption has been granted (see below) visitors must not be in quarantine. That means they must not have:
    1. been in an area identified as medium or high-risk for COVID-19 in the previous 14 days
    2. had contact with anyone known to have COVID-19, or reasonably suspected of having COVID-19, within the previous 14 days (except as part of their employment while wearing effective personal protective equipment).
  5. All visitors must have had the 2020 influenza vaccine (see below).

Operators of aged care facilities must screen all people before they enter the premises. See the Staff/Visitor Screening Tool for Residential Care Services

Each resident may receive multiple visits each day, subject to each service’s policies.

The maximum duration of visits is subject to each service’s policies.

Children under the age of 16 years and visiting services such as hairdressers and allied health professionals may visit aged care facilities.

Residents may leave the facility, for example with family and friends.

Influenza vaccination

From 1 May 2020, you must have your 2020 influenza vaccination to work in or visit an aged care facility in Tasmania, unless you cannot safely have the vaccine for medical reasons. To be exempt from needing the vaccine, you will need  a certificate from a medical practitioner (GP or specialist) stating that you have a medical contra-indication to influenza vaccine.

The exception to this requirement is if you are entering the premises to provide emergency medical (including transport), emergency management or law enforcement services.

For more information, see Influenza vaccines in residential aged care settings FAQs.

Seeking exemptions to visit an aged care facility while in quarantine

The Director of Public Health can provide exemptions to  permit people in quarantine (ie travellers who have been directed to quarantine and close contacts of confirmed cases),  to visit aged care facilities on a case-by-case basis if the person seeking to visit the facility:

  • is well (no fever or symptoms of acute respiratory infection); and
  • is a significant person to a resident; and
  • seeks to provide end-of-life support to that resident.

For people arriving from medium or high-risk areas who have been directed to quarantine on arrival, an application for exemption to visit an aged care facility is in addition to G2G PASS and any exemption the person receives to travel to Tasmania and to leave quarantine for other reasons. ie, an application to visit an aged care facility while being in quarantine is a two-step process with two different Tasmanian Government agencies.

How to apply for exemption to visit an aged care facility while in quarantine

  1. Discuss your proposed visit with the manager of the residential aged care facility
  2. If the facility manager is supportive of your visit, request a letter of support naming you as the proposed visitor
  3. Request a letter from the resident’s treating doctor, certifying that the resident is nearing end-of-life
  4. Apply for exemption through the G2G website; select the category ‘Leaving isolation to enter an aged care facility’ and upload supporting information, including the letter of support from the facility and the letter from the resident’s doctor.

For people travelling to Tasmania:

  • Applications are assessed by Public Health Services from Monday to Friday in business hours. You are encouraged to apply at least three (3) days prior, but no more than 14 days, prior to you proposed travel date. In extraordinary circumstances, urgent applications will be considered. Please call the Public Health Hotline on 1800 671 738 if your application is urgent.
  • Approval from Public Health Services to leave quarantine to visit an aged care facility is the first step. After Public Health Services has assessed your request to visit the facility, your application for a G2G pass will be assessed. If approved by both agencies, you will receive a G2G pass and a letter of approval from Public Health by email. If not approved, your G2G pass will be rejected.

For people already in Tasmania:

  • Applications are assessed by Public Health Services from Monday to Friday in business hours. Please call the Public Health Hotline on 1800 671 738 if your application is urgent.
  • If exemption is granted, you will receive a letter of exemption by email to the email address provided in the G2G application. If exemption is not approved, you will be notified by email.

If you receive approval to visit the aged care facility, make sure you take your G2G pass and the letter from Public Health Services with you on your visit, as evidence that exemptions have been provided. Otherwise you will not be permitted to visit. You will also need to complete a screening form when you arrive. When you fill out the screening form, you must declare that you are in quarantine. You must also comply with any directions given by Public Health or staff of the facility, such as wearing a facemask.

For more information, call the Public Health Hotline on 1800 671 738 or email