Government service closures

Last Updated: 09 Apr 2020 4:56pm

Communities Tasmania

Division Service closure

Housing Tasmania Tenancy Services

Annual property inspections, general home visits, office appointments.

Telephone contact with tenants is the primary contact method wherever possible.

Tenants are being visited in their homes where there is no other reasonable option.

All community related closures for services and events can be found on the Communities Tasmania website.

Children and Youth Services

Child Safety Service

Tasmania’s Child Safety Service is an essential service which means anyone with a concern about the safety and wellbeing of a child and their family will still be able call the Strong Families Safe Kids Advice and Referral Line 1800 000 123 to discuss their concerns. Children and young people can also contact the Advice and Referral Line to ask for help for themselves.

The Child Safety Service has adopted social distances measures which means our service has made some changes to the way we work.

All decisions to change the way we work are based on the latest public health advice.

The key change the Child Safety Service has made is to replace all non-essential face to face meetings and contact arrangements with phone or video links. This change will be in place until further notice.

All essential functions of the Child Safety Service will be delivered through-out the pandemic.

Out of Home Care

  • All travel overseas and non-essential interstate travel for children under the custody and guardianship of the Communities Tasmania is suspended.
  • Child Safety Officers will minimise non-essential face-to-face contact between children and their families.
  • All care households are strongly encouraged to implement specific hygiene and social distancing measures such as limiting visitors to your household and providing children and young people with fact information to help them feel more informed.

More information including how to support children and young people regarding the coronavirus can be found on the Communities Tasmania website.

Disability and Community Services

Gamblers Help

Elder Abuse Helpline

Communities, Sport and Recreation

Updated information on community, sporting and championship events that are funded by Communities, Sport and Recreation can be accessed on the Communities Tasmania website.

SilverdomeClosed

Custodial Inspectorate

Division Service closure
Custodial Inspectorate

Our office at 86 Collins Street is closed to the public. We are continuing to work remotely.

You can contact us via email or by phone on 0436 022 864.

Education

Division Service closure
Learning Division

Libraries Tasmania sites

No public access to Libraries Tasmania sites statewide. Online services are available. Details are available on the Libraries Tasmania website or by calling (03) 6165 5600.

Bruny Online

Berriedale Archives Repository

Health

Division Service closure
Hospital visiting hours

All hospitals in Tasmania have been closed to visitors.

There will be exemptions for:

  • A person providing support to a patient for the birth of a child
  • A parent or guardian visiting a dependent child or adult who is a patient
  • A Guardian of a patient
  • Visitors of patients receiving end of life care
  • A person to provide assistance to a patient, if the patient requires physical assistance, assistance with communication or comprehension or assistance with any legal or administrative requirements

Even if visitors meet the criteria for an exemption, they still need to be considered well to be permitted to visit and should not visit if they have a cough, sore throat, fever or other symptoms of acute respiratory infection.

In addition, visitors must not have been a recent close contact of someone with COVID-19, or someone who is suspected of having COVID-19, or anyone who has returned from interstate or overseas in the last 14 days.

Justice

Division Service closure

Supreme Court

No jury trials until at least 21 July. Judges will continue to deal with other cases.

Magistrates Court

Measures are being implemented to minimise the number of people attending the court buildings.

Physical attendance at court is not generally required, provided persons can be contacted by telephone. Applications and documents are to be lodged via email wherever possible.

Many Criminal and General Division matters will be adjourned until after 1 July. The Court will continue to hear other criminal and general matters by audio or audio visual link, unless a magistrate directs otherwise. These include bail applications, urgent family violence and restraint order applications, child protection applications, and mental health diversion list proceedings.

The Youth Justice Division will continue to operate by audio or audio visual link, unless a magistrate directs otherwise.

All non-urgent Civil Division matters will be adjourned to a date to be fixed. Urgent civil matters will be heard by audio or audio visual link.

The following Country Courts are cancelled.

  • Smithton on 1 April 2020
  • St Helens on 1 April 2020
  • Queenstown on 6 and 7 April 2020
  • Scottsdale on 5 May 2020

Details are available on the Magistrates Court of Tasmania website.

Tasmanian Prison Service

All personal visits across the Tasmania Prison Service have been temporarily suspended. Essential professional visits such as legal practitioners on official business will continue at this time.

Community Service SchemeThe Community Service Scheme is currently not operating. All stakeholders will be advised as soon as the scheme recommences.
Births, Deaths and Marriages

Births, Deaths and Marriages has suspended customer appointments at 30 Gordons Hill Road, Rosny Park.

Certificate applications can be lodged online.

The following applications should be lodged by mail:

  • Change of name registrations
  • Gender registrations
  • Relationship registrations

For more details visit the Department of Justice website.

Legal Aid Commission

Face to face appointments are by prior arrangement only. For assistance, call the hotline on 1300 366 611.

Office of the Ombudsman and Health Complaints Commissioner

Division Service closure

Ombudsman Tasmania

Health Complaints Commissioner

Energy Ombudsman

Official Visitor Programs

Our office at 86 Collins Street in Hobart is closed to members of the public.

We continue to work remotely and ask that you contact us via email or by phone on 1800 001 170. You will be asked to leave a message and we will call you back.

More information about making a complaint or contacting staff can be found on our websites:

Premier and Cabinet

Division Service closure

Tasmanian Training Consortium

TTC has temporarily suspend its calendar courses, at this stage until 30 June 2020. More information is available on the TTC website.

Service Tasmania - Oatlands Service Centre onlyThe Oatlands service centre is closed as of 30 March 2020 due to the closure of the Council Chambers building.
The nearest alternative service centres are Campbell Town and Bridgewater. Please check the shop listings for centre availability and opening hours. For more information call the Government Contact Centre on 1300 13 55 13

Primary Industries, Parks, Water and Environment

Division Service closure

Parks and Wildlife Service (PWS)

From midnight Thursday 26 March, PWS is temporarily closing all national parks, reserves, campgrounds and facilities to recreational and tourism use.

No day or overnight walks, mountain biking, fishing, tours or other activity will be permitted until further notice.

Washrooms, day use facilities, showers and visitor centres are also closed until further notice.

More detail on these closures is available on the PWS website.

World Heritage Sites
  • Cascade Female Factory
  • Port Arthur Historic Site
  • Coal Mines Historic Site

Land Titles Office

To reduce the number of people visiting the Land Titles Office, solicitors and surveyors are requested to direct enquiries via phone or email. Documents should be lodged online, submitted via post, or to a secure drop-box in the foyer.

Royal Tasmanian Botanical Gardens

The Royal Tasmanian Botanical Gardens (RTBG) is closed to the public until further notice. Essential staff remain onsite and will continue caring for the living collections at the Gardens.

Water and Marine Resources

Recreational scalloping
The recreational scalloping season this year will not be opening.

AgriGrowth

Muttonbird harvesting

Tasmanian recreational muttonbird harvesters will not be able to access most muttonbird rookeries for the 2020 season due to the closure of all parks and reserved land managed by Parks and Wildlife.

In addition, muttonbird rookeries on two private islands, Robbins Island and Walkers Island, have been closed to the public by the landowners.

Separately to measures in place during the COVID-19 pandemic, west coast rookeries are closed for this season and until periodic monitoring shows the populations have increased sufficiently enough to sustain annual harvest.

Information on refunds will be provided on the DPIPWE website soon.

More information on hunting arrangements due to COVID-19 is on the DPIPWE website.

State Growth

Division Service closure

Tasmanian Museum and Art Gallery

Galleries, Museum Shop and Courtyard Café

Transport

Driver assessments suspended

 

West Coast Wilderness Railway

Tasmanian Health Service

Division Service closure

Breastscreen Tasmania

New bookings

Closed to all new bookings until further notice.

BreastScreen Tasmania’s 13 20 50 telephone line continues to operate, and staff are available to assist you during this temporary service closure.

You can request a future booking by calling BreastScreen Tasmania.

Existing bookings

All existing screening appointments have been cancelled.

Women who have been identified as having a screen-detected abnormality requiring further tests at our specialist assessment clinic should attend their existing appointment.

If you have an appointment at our specialist assessment clinic and are unwell, have travelled overseas or interstate within the last 14 days, or been in contact with a person with confirmed or suspected coronavirus (COVID-19) you must call 13 20 50.

Further information:

Breastscreen Tasmania:

Phone: 13 20 50
Web: BreastScreen Tasmania

Elective surgery

Urgent surgery

All urgent elective surgery is continuing.

Urgent elective surgery includes all Category 1 procedures and urgent Category 2 procedures.

Non-urgent surgery

All non-urgent elective surgeries have been cancelled until further notice.

Non-urgent elective surgery includes all semi urgent Category 2 procedures and all Category 3 procedures.

Hospital visiting hours

Visiting arrangements vary across our major hospitals in accordance with the types of services they provide and their level of response to the coronavirus pandemic.

Public access to our hospital wards is always at the discretion of the Nurse Unit Manager.

Launceston General Hospital

Visiting hours have temporarily changed.

Visitors are permitted between 2:00 pm to 6:00 pm daily.

Only one visitor is allowed per patient at a time, and for a maximum stay of 30 minutes.

Mersey Community Hospital

Visiting hours are currently unchanged.

The emergency department will close at 10 pm, 1 April 2020 and reopen at 8 am, 2 April 2020. It will then be open from 8 am to 10 pm daily.

Patients presenting outside the opening hours will be redirected to other facilities. Outside of the new operating hours, Ambulance Tasmania will transport people in need of emergency hospitalisation to the facility that is best able to provide the service that patient requires.

North West Regional Hospital

Visiting hours are currently unchanged.

Visitors are permitted between 2 pm to 8 pm daily.

Royal Hobart Hospital

Visiting hours have been reduced from 2 pm to 6 pm daily.

Only one visitor is allowed per patient at a time for a maximum on 30 minutes unless there are exceptional circumstances.

No children are to visit except in exceptional circumstances.

It is recommended that you consider the use of alternative methods of communication at this time  (ie telephones of FaceTime/Skype) and consider who should visit.

Oral Health Services Tasmania

*From 30 March 2020*

Emergency and urgent services

Emergency and urgent dental services are available at our major dental clinics located at Burnie, Devonport, Launceston, New Town, Clarence and Glenorchy.  All other sites are closed.

If you think you need urgent care, please phone 1300 011 013.

If you have an emergency appointment and are experiencing cold or flu-like symptom, such as fever, cough, sore throat or shortness of breath, or have been told to self-isolate you should not attend your appointment and  call 1300 011 013.

Non-urgent services

All non-essential dental appointments, including some denture services, are postponed until further notice. An Oral Health Services Tasmania staff member will be in touch to reschedule appointments.

If your dental condition changes, please phone 1300 011 013.

School dental programs

School dental programs, including the Fissure Sealant and Fluoride Varnish Program have been cancelled until further notice.

Further information

Phone: 1300 011 013
Email: OHST.Feedback@ths.tas.gov.au
Web: Oral Health Services Tasmania

Treasury and Finance

Division Service closure

State Revenue Office

Physical offices closed; please email taxhelp@treasury.tas.gov.au

Liquor and Gaming

Physical offices closed; please email:

Superannuation Commission (RBF)

Physical offices closed; please call the RBF enquiry line on 1800 622 631

Government House

Service closure

All non-essential events cancelled or postponed for the time being.

Federal Government mandated closures

For a full list of Federal Government mandated closures, see Business restrictions.