Hospital and aged care visitor restrictions

Last Updated: 09 Apr 2020 3:27pm

Restrictions on visits to residential aged care facilities

From midday 7 April, visitors will not be permitted to any of Tasmania’s residential aged care facilities, except for visits to provide end-of-life support to a resident or visits from health care professionals providing essential care.

A person must not enter, or remain on, the premises of a residential aged care facility in Tasmania (with the above exception taken into consideration) unless they are a resident of that facility, providing medical care to a resident, are an employee or a contractor of the facility, or, their presence is required for the effective delivery of goods and services necessary to the operation of the aged-care facility.

Further to these measures, residential aged care facility residents will not be permitted to leave an the facility unless it is for essential medical requirements, as arranged by the facility’s management.

The above measures will initially be in place until 20 April 2020.

Review the full Direction under Section 16 - Residential Aged Care Facilities - No. 2.

Restrictions on visiting hospital patients

From midday 7 April, visitors will not be permitted to any of Tasmania’s hospitals (applicable to both public and private hospitals and day-procedure centres) with the following exceptions in place: a parent or guardian visiting a child or the legal guardian of a patient, a support person to attending the birth of a child or to provide end-of-life support to a patient. These measures will be in place until midnight 20 April 2020.

A person must not enter, or remain on, the premises of a hospital in Tasmania (with the above exceptions taken into consideration) unless they are seeking or receiving medical care, are an employee or a contractor of the hospital, or their presence is required for the effective delivery of goods and services necessary to the operation of the hospital.

Review the full Direction under Section 16 - Hospitals - No. 1.

Home delivery of outpatient medications from hospital pharmacies

Can you deliver my medication?

Public hospital pharmacies provide a range of medications to hospital outpatients. In some cases, these medications are only available from hospitals.

During the COVID-19 pandemic, hospital pharmacies can courier your hospital medications to your home. This will help you to avoid travel into a hospital.

This service is being funded by the Tasmanian Government during the COVID-19 pandemic and will be free of charge.

You can also continue to collect your medications from your usual hospital pharmacy in person, for example if you are attending a clinic booking on the same day.

How do I request delivery?

If you are dropping your script off, ask the pharmacy staff to arrange delivery.

If you are ordering a repeat supply of your medication, you can request delivery when you order your repeat over email or phone (see contact details below).

Are there any exclusions?

Most, but not all, medications can be sent by post or courier. If your medication cannot be delivered, you will be phoned to discuss alternatives.

Delivery via courier is not available to some locations, including King Island, Flinders Island, Bruny Island, and some other areas. In these cases, delivery will be arranged to your nearest District Hospital for collection, or alternatively the parcel can be sent using Australia Post.

Getting your medication delivered:

  1. Contact the hospital pharmacy to request your medication – see below for details of email and phone numbers. Please provide 3 days’ notice if possible.
  2. The hospital pharmacy will ask you to confirm your postal address or supply an alternative address for delivery of medication.
  3. Someone needs to be home to receive the delivery.
  4. Your pharmacists and your delivery driver will practice good hygiene.
  5. Couriers will avoid contact and maintain a safe distance. If you have provided a phone number, they may call you while leaving it outside.
  6. Discard the outer plastic wrapper and then wash your hands with soap and water.
  7. If you notice that the delivery looks damaged, or if there are any other issues, please call the hospital pharmacy immediately.
  8. If your medication is unable to be delivered for any reason, it will be returned to the pharmacy and they will contact you discuss alternatives for receiving your medication.
  9. If you have any questions about your medications, please call the appropriate number below.  You may also receive a call from a hospital pharmacist to discuss your medications.

Contact us: