G2G PASS FAQs

Last Updated: 23 Oct 2020 4:17pm

About G2G PASS

The G2G PASS system is the most effective way of providing the information required from travellers who want to enter Tasmania after spending time in medium and high-risk areas. This includes Essential Travellers.

A G2G PASS allows entry to Tasmania, but travellers may be subject to quarantine and other requirements when they arrive.

You will be asked to verify your answers upon arrival in Tasmania, to make sure the information you provided in your G2G PASS submission is current.

Travellers who will have spent time in a medium or high-risk area in the 14 days prior to arrival in Tasmania can submit the required information via G2G PASS online at www.g2gpass.com.au

You will be asked to fill in the required information and provide evidence to support your submission.

If your G2G PASS submission is approved you will receive an email with a QR code, alongside advice about any quarantine or other requirements that will apply when you enter Tasmania.

The QR code will be scanned upon entry to Tasmania. You can present it for scanning on a smartphone or tablet, or you can print a paper copy.

You are encouraged to apply at least three (3) business days before your proposed travel date, or at least seven (7) days if you are applying to be recognised as an Essential Traveller.

Submissions are prioritised according to travel date and those with long lead times are unlikely to be processed earlier than two (2) weeks before travel, due to the possibility of changing border restrictions.

Read more about applying for a G2G PASS.

If you do not have a G2G PASS QR code when you arrive you will be asked to complete a G2G PASS submission online.

You will be provided with assistance if you are unable to complete the online submission.

You may be required to enter quarantine in a government-designated accommodation while your submission is assessed. Even if your G2G PASS is approved, you may be required to complete 14 days quarantine in government-designated accommodation (fees can apply).

Read more about Quarantine.

The most effective way of seeking to enter Tasmania as an Essential Traveller is via the G2G PASS system.

To enable appropriate assessment of Essential Traveller applications when specialist interstate skills are required, G2G Essential Traveller applications should be made not less than 7 days prior to travel to Tasmania where possible.

Read more about Essential Travellers.

You will need evidence to support your claim. Evidence required will depend on the category under which you apply.

If you are applying as an Essential Traveller, you will need a letter from your employer or client, explaining the need for the work to be undertaken, with supporting evidence included where possible.

When there is an urgent need to travel to perform essential work, this should also be clearly explained in the submission – including the consequences of the work not being undertaken.

Evidence requirements for Essential Travellers (from medium or high-risk areas)

Flight crew continue to fall under Category 3 of the Essential Traveller criteria.

A current G2G PASS will be required for any crew intending to stay in Tasmania or for those intending to leave the airport terminal for any other reason (even in the case of an unintended departure from the terminal due to a technical issue with a plane). Once an individual is registered, this process will only require them to enter their new trip details for subsequent departures from the terminal.

During the initial registration of an individual, they will need to provide evidence (ie a letter from their employer on a company letterhead), outlining that they meet the Essential Traveller, Category 3 criteria (for example). This information will be stored on the system so only needs to be uploaded once. A new G2G PASS QR code is required for each return visit, but the process only requires them to enter their new trip details for subsequent departures.

Crew that remain on the plane or in the airport terminal for a short period of time, before boarding a return flight, will not require a G2G PASS for each arrival, however they do need to register on the system.

Flight crew must ensure they continue to follow all other conditions for Essential Travellers.

The G2G PASS system requires pre-approval for entry.

Registering via the G2G PASS system can be done in advance once freight schedules are determined. If transporters do not carry smartphones, G2G PASS should be accessed before departure and a printed version of the QR code can be shown to border staff.

During the initial registration of an individual, they will need to provide evidence (ie a letter from their employer on a company letterhead), outlining that they meet the Essential Traveller, Category 3 criteria (for example). This information will be stored on the system so only needs to be uploaded once.

A new G2G PASS QR code is required for each return visit, however once an individual is registered, this process will only require them to enter their new trip details.

Mariner applications for exemption need to be submitted by the individual traveller. The traveller can attach supporting evidence from their employer to be considered.

Tracking your G2G PASS submission

You can track the status of your submission via your G2G PASS account on the website or in the G2G PASS app.

What to do:

Go to www.g2gpass.com.au

Click “Log In” and enter your account details to access your online account. The status of your submission will be shown on your account dashboard

Or:

Open the G2G PASS app

Log in to the app. The status of your submission will be shown on the main screen.

If your submission is not approved, you will receive an email to the address you provided in your submission. The status of a declined submission and feedback is not visible in the G2G app – you will need to log into the dashboard at www.g2gpass.com.au or see the associated email.

You will receive an email advising you of the outcome of your submission. Please allow at least three working days for your submission to be processed.

Incomplete submissions or submissions that do not provide the required supporting documentation will be declined and will require resubmission.

For Essential Traveller submissions please allow at least seven (7) days for your submission to be processed. All applicants undergo a comprehensive assessment and in some circumstances, further information may be required.

This may be because the email containing your G2G PASS has been sent to your spam or junk mail folder.

What to do:

  • Check your junk or spam folder in your inbox

If after trying you are still unable to locate your approved G2G PASS, please submit a help request on the G2G PASS website.

Technical support for using G2G PASS

If you don’t have a G2G PASS QR code when you arrive, Biosecurity Tasmania officers will ask you to make s submission via the G2G PASS website, or provide assistance if you are unable to complete the online submission.

Technical support is available via the G2G PASS website. If you can’t resolve your issue, you will be able to submit a request for technical support.

Anyone needing a G2G PASS who is over the age of 18 should submit their information individually. Children under the age of 18 should be included on an accompanying adult’s G2G PASS submission if travelling together. Where a child is travelling unaccompanied, they need their own G2G PASS regardless of age.

If your submission contains incorrect information, you should cancel your submission and submit a new one.

What to do:

  • Go to www.g2gpass.com.au/login
  • Enter your account details to log in
  • Go to “Applications” and delete your previous application.
  • Create and submit a new application.

The G2G PASS is an app designed to work with most modern smartphones and tablets. You can use the app to manage your submission but must make your initial submission via the website.

The status of a declined submission is not be visible in the G2G app – you will need to log into the dashboard at www.g2gpass.com.au. Feedback on your unsuccessful submission is also currently only provided via email and not visible in the app or dashboard.

If you don’t have a smartphone, you will receive a PDF copy of your G2G PASS QR code via email. If you don’t have access to or can’t use the G2G PASS app, you can print a copy and take it with you when travelling, ready to be viewed by Biosecurity Tasmania officers at the border.

The QR code remains visible with or without a network connection. You can always see your G2G PASS in the app. A PDF copy of your G2G PASS is also sent to you by email.

If you need to speak to someone about border restrictions, phone the Tasmanian Public Health Hotline on 1800 671 738.