G2G PASS FAQs

About G2G PASS

Border controls are in place in Tasmania to limit the spread of COVID-19.

The G2G PASS helps Tasmanian authorities remain aware of who is entering Tasmania and how to contact them, if necessary, for health updates.

The G2G PASS makes it easier for people to register to travel to Tasmania by providing a streamlined, online process.

See the latest information on travel restrictions into Tasmania at Coming to Tasmania.

People can register their travel to Tasmania using the G2G PASS system at www.g2gpass.com.au.

Individuals are asked to read the instructions, fill in the required information and provide evidence where required. If you do not provide suitable evidence, your application will be declined and will require resubmission.

If successful, travellers will receive an email to notify them that their G2G PASS has been issued and a QR code has been generated. If applicable, travellers will also receive advice about any quarantine requirements that apply to them. The QR code is verified by Biosecurity Tasmania officers upon entry to Tasmania and can be displayed on a smartphone/tablet or printed version, without the need for physical contact.

Read more about applying for a G2G PASS.

All arrivals in Tasmania are required to provide information to help determine entry and quarantine requirements. This includes Tasmanian residents returning to the State and those people wanting to be recognised as an Essential Traveller.

The G2G PASS system allows people to provide this information via a streamlined, online process. However, you should expect to verify your answers to an authorised officer on arrival in Tasmania to make sure the information you provided in your G2G PASS is still current.

Making a G2G PASS application before arriving means you will be able to quickly pass through Tasmanian ports.

G2G is currently experiencing a heavy load of applications. You are encouraged to apply at least three days prior but no more than 14 days prior to your proposed travel date. Applications are prioritised according to travel date and those with long lead times are unlikely to be processed earlier than two weeks before travel, due to the possibility of changing border restrictions.

If you do not have a G2G PASS QR code when you arrive, Biosecurity Tasmania officers will ask you to register your travel on the G2G PASS website or provide assistance if you are unable to complete the online application.

If your application is not approved, you will receive an email notification to say your application has been rejected. The email reply will include the reasons why your application has not been approved. The status of a declined application and feedback is not visible in the G2G app – you will need to log into the dashboard at www.g2gpass.com.au or see the associated email.

The G2G PASS replaces the previous Tasmanian Arrivals Form. If you have already completed a Tasmanian Arrivals Form, you should reapply using the G2G PASS system. If you do not have a G2G PASS QR code when you arrive, Biosecurity Tasmania officers will ask you to register your travel on the G2G PASS website or provide assistance if you are unable to complete the online application.

People travelling from high-risk areas

From 11.59pm 17 July 2020, travellers to Tasmania must be aware that border restrictions and quarantine requirements can apply to any locations, regions and premises in Australia that pose a high-risk of COVID-19 infection. This is due to current outbreaks or clusters of cases that are currently occurring.

Review the full Direction in relation to Persons Arriving in Tasmania (General) and the Direction in relation to Persons Arriving in Tasmania from Affected Regions and Premises and see the list of high-risk areas.

Read about the restrictions on Coming to Tasmania.

While travellers from high-risk areas specified as an ‘Affected Region’ or ‘Affected Premises’ can apply for a compassionate exemption to travel to Tasmania, these exemptions are currently unlikely to be granted due to rapidly changing circumstances in these areas. See the list of high-risk areas.

Essential Travellers

Those who currently have Essential Traveller status, for work or compassionate and medical grounds, will need to reapply through G2G PASS.

If you have received a letter from the State Controller confirming an approval you will still need to submit an application through the G2G PASS system. In this case upload the letter you have received into your G2G PASS application to support your application

If you have any questions, contact the Essential Traveller email address: EssentialTraveller@dpipwe.tas.gov.au

People seeking Essential Traveller status are required to fill out the G2G PASS prior to their entry to Tasmania and submit/provide all necessary documentation/information to support their applications for Essential Traveller status. It is recommended that you allow at least three workings for your application to be processed.

If you are applying for Essential Traveller status you will need evidence to support your claim, such as a letter from your employer or client, or a medical certificate. It is important to have this evidence ready before you apply. You will not be able to apply without it.

You will need to reapply using G2G PASS and provide a letter from your employer detailing travel status. This category includes truck drivers, air crew, ship crew and logistics workers.

Flight crew continue to fall under Category 3 of the Essential Traveller criteria.

A current G2G PASS will be required for any crew intending to stay in Tasmania or for those intending to leave the airport terminal for any other reason (even in the case of an unintended departure from the terminal due to a technical issue with a plane). Once an individual is registered, this process will only require them to enter their new trip details for subsequent departures from the terminal.

During the initial registration of an individual, they will need to provide evidence (ie a letter from their employer on a company letterhead), outlining that they meet the Essential Traveller, Category 3 criteria (for example). This information will be stored on the system so only needs to be uploaded once and will only require them to enter their new trip details for subsequent departures.

Crew that remain on the plane or in the airport terminal for a short period of time, before boarding a return flight, will not require a G2G PASS for each arrival, however they do need to register on the system.

Flight crew must ensure they continue to follow all other conditions for Essential Travellers.

The previous border system in Tasmania relied on border staff approving entry on arrival (after sighting and collecting Tasmanian Arrivals Forms), however the new G2G PASS system requires pre-approval for entry.

Registering on the new G2G PASS system can be done in advance once freight schedules are determined. If transporters do not carry smartphones, G2G PASS should be accessed before departure and a printed version of the QR code can be shown to borders staff.

During the initial registration of an individual, they will need to provide evidence (ie a letter from their employer on a company letterhead), outlining that they meet the Essential Traveller, Category 3 criteria (for example). This information will be stored on the system so only needs to be uploaded once.

A new G2G PASS QR code is required for each return visit, however once an individual is registered, this process will only require them to enter their new trip details.

Mariner applications for exemption were previously submitted online by the employer. Under the new system, applications will need to be submitted by the individual traveller. The traveller can attach supporting evidence from their employer to the application to be considered. The standard of evidence required from an employer is the same as prior to the introduction of the G2G PASS.

There are additional requirements for Essential Travellers travelling from high risk areas specified as an 'Affected Region' or 'Affected Premises'. Read more at Coming to Tasmania.

Any person granted Essential Traveller status who has spent time in a high-risk area in the 14 days prior to arrival in Tasmania will be required to wear a face mask and limit their movement when not in the workplace.

If you have already been granted Essential Traveller status, you need to reapply using the G2G PASS system. You will not be able to enter Tasmania without a G2G PASS.

If you are granted Essential Traveller status, you will be required to follow the direction.

Essential Travellers who have spent time in an affected regions (currently Victoria) or premises in the 14 days prior to their arrival in Tasmania are not required to quarantine but are required to undertake health screening and a COVID-19 test on arrival, wear a face mask and limit their movement when not in the workplace. Anyone refusing to be tested will go into quarantine at government-designated accommodation for 14 days (and be required to pay the government-designated accommodation fee) or can leave Tasmania at their own expense. See Essential Travellers for more information.

Tracking your G2G PASS application

You can track the status of your application via your G2G PASS traveller dashboard on the website or in the G2G PASS app.

What to do:

Go to www.g2gpass.com.au

Click “Log In” and enter your account details to access your online account. The status of your application will be shown on your account dashboard

Or:

Open the G2G PASS app

Log in to the app. The status of your application will be shown on the main screen.

If your application is not approved, you will receive an email to the address you provided in your submission. The status of a declined application and feedback is not visible in the G2G app – you will need to log into the dashboard at www.g2gpass.com.au or see the associated email.

You will receive an email from the State Controller advising you of the outcome of your application. Please allow at least three working days for your application to be processed.

Incomplete applications or applications that do not provide the required supporting documentation will be declined and will require resubmission.

Essential Traveller applications are dealt with in priority order, based on arrival date. All applicants undergo a comprehensive assessment. In some circumstances, further information may be required, which may affect the timeframe for processing. All applications are triaged to ensure that emergency requests are addressed as quickly as possible.

This may be because the email containing your G2G PASS has been sent to your spam or junk mail folder.

What to do:

  • Check your junk or spam folder in your inbox

If after trying you are still unable to locate your approved G2G PASS, please submit a help request on the G2G PASS website.

Technical support for using G2G PASS

If you do not have a G2G PASS QR code when you arrive, Biosecurity Tasmania officers will ask you to register your travel on the G2G PASS website or provide assistance if you are unable to complete the online application.

Technical support is available via the G2G PASS website. If you can’t resolve your issue, you will be able to submit a request for technical support.

A G2G PASS is required by every person 18 years and older wishing to travel into Tasmania. Children under the age of 18 must be added to an adult pass during the application process if travelling together. Where a child is travelling unaccompanied, they need their own G2G PASS regardless of age.

If your application contains incorrect information, you are recommended to cancel your application and submit a new one.

What to do:

  • Go to www.g2gpass.com.au/login
  • Enter your account details to log in
  • Go to “Applications” and delete your previous application.
  • Create and submit a new application.

The G2G PASS is an app designed to work with most modern smartphones and tablets. You can use the app to manage your submission but must make your initial submission via the website.

The status of a declined application is not be visible in the G2G app – you will need to log into the dashboard at www.g2gpass.com.au. Feedback on your unsuccessful application is also currently only provided via email and not visible in the app or dashboard.

If you don’t have a smartphone, you will receive a PDF copy of your G2G PASS QR code via email. If you don’t have access to or can’t use the G2G PASS app, you can print a copy and take it with you when travelling, ready to be viewed by Biosecurity Tasmania officers at the border.

The QR code remains visible with or without a network connection. You can always see your G2G PASS in the app. A PDF copy of your G2G PASS is also sent to you by email.

If you need to speak to someone about border restrictions, phone the Tasmanian Public Health Hotline on 1800 671 738.